Megablock Privacy Policy — Your Data, Your Rights

Megablock is an online gaming and sports betting platform available at megablock.win, operated for players based in Pakistan. Our platform offers sports betting across cricket, PSL, T20 internationals, football and Esports, alongside live casino, bingo and slot games, all transacted in PKR.

For the purposes of this Privacy Policy, "Megablock", "we", "us" and "our" refer to the platform and its operating team. "You" and "your" refer to any registered or visiting user of the platform. This policy governs all personal data processed through your use of megablock.win and any related communications.

If you have questions about how your data is handled, the contact details at the end of this policy are available to you at any time. We are committed to being transparent about our data practices and will always respond to genuine privacy enquiries promptly.

We collect personal information through different points of your interaction with the platform. Below is a breakdown of what we collect and when.

We do not collect sensitive personal data such as biometric identifiers beyond the liveness check used in identity verification, and we do not collect information about your religious beliefs, political views or ethnicity at any point.

Every piece of data we collect has a specific, legitimate purpose. We do not use your data for anything beyond what is described here without first updating this policy and notifying you where required.

• To create and manage your Megablock account and verify your identity
• To process PKR deposits and withdrawals via JazzCash, Easypaisa, Raast and bank transfer
• To calculate and credit bonuses, VIP points and cashback rewards
• To detect and prevent fraud, money laundering, multi-accounting and platform abuse
• To personalise your experience — for example, showing cricket and PSL betting markets prominently if that is what you engage with most
• To send transactional communications such as deposit confirmations and withdrawal updates
• To send promotional communications — PSL match specials, bingo room promotions, VIP offers — where you have opted in
• To improve platform performance, game loading times and user experience based on aggregated behavioural data
• To investigate and resolve complaints submitted through support channels
• To comply with responsible gaming commitments, including identifying patterns of problematic play

When we analyse gaming behaviour for responsible gaming purposes, this is done to protect you — not to profile you for commercial gain. If our system flags unusual session patterns, the response is to offer support tools, not to increase marketing pressure.

Megablock processes all account balances and transactions in Pakistani Rupees (PKR). When you deposit or withdraw using JazzCash, Easypaisa, Raast or a bank transfer, the transaction is handled by the respective payment provider using their own secure infrastructure. The following points clarify what Megablock holds and what we do not.

• Megablock records the transaction amount, payment method type, timestamp and a reference ID for every deposit and withdrawal
• We do not store your full JazzCash or Easypaisa PIN, card number or internet banking credentials
• Bank account numbers used for Raast or direct bank transfer are recorded in tokenised or partial form for withdrawal routing purposes only
• Debit and credit card details are handled entirely by the card processor — Megablock does not receive or store raw card data
• Transaction records are retained for as long as required for financial record-keeping and fraud investigation purposes

All payment data in transit between your device and Megablock's systems is encrypted using TLS 1.2 or higher. Payment records within our systems are stored in encrypted databases with access restricted to authorised personnel only.

Megablock uses cookies and similar technologies to make the platform work correctly and to understand how players use it. Here is a straightforward breakdown of what we use and why.

• Session cookies — keep you logged in during your session; expire when you close your browser
• Preference cookies — remember your language, odds format and display settings between sessions
• Security cookies — help detect unusual login behaviour and protect your account from unauthorised access
• Analytics cookies — anonymised data about which pages and features are used most, helping us improve the platform

We do not use third-party advertising cookies that track your browsing activity on other websites. Our analytics are used solely for internal platform improvement. You can control cookie behaviour through your browser settings — blocking cookies entirely may affect your ability to stay logged in or use certain platform features.

Megablock does not sell your personal data. We share information only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

• Payment processors — JazzCash, Easypaisa, Raast, bank transfer providers and card processors receive only the data required to complete your transaction
• Identity verification services — where document verification is required, your ID may be processed by a third-party verification provider under strict data processing terms
• Live casino studio providers — your username and current session details are passed to the studio platform when you join a live table; no payment or contact data is shared
• Fraud and security providers — aggregated behavioural and technical data may be analysed by security tools to identify platform abuse and protect genuine players
• Legal obligations — we may disclose personal data if required to do so by a valid legal process or to protect the rights, property or safety of Megablock or its users

All third parties that receive personal data from Megablock are required to handle it in accordance with applicable data protection standards. We do not allow third parties to use your data for their own marketing or commercial purposes.

We keep your personal data for as long as your account is active and for a reasonable period afterwards. Specific retention periods vary by data type:

• Account registration data is retained for the lifetime of your account and for up to five years after account closure
• Transaction records including PKR deposits and withdrawals are retained for a minimum of five years for financial record-keeping purposes
• Identity verification documents are retained for the period required for account security and fraud prevention, and securely deleted thereafter
• Gaming activity logs are retained for up to three years for responsible gaming monitoring and dispute resolution
• Support communications are retained for two years from the date of the last interaction
• Technical and session logs are retained for up to 12 months for security and performance monitoring

When retention periods expire, data is securely deleted or anonymised so it can no longer be associated with you as an individual. If you request account deletion, we will action this within a reasonable timeframe subject to any legal or financial record-keeping obligations that require us to retain certain data for longer.

As a Megablock player, you have the following rights in relation to your personal data. You can exercise any of these rights by contacting support — no complicated forms, no unnecessary delays.

• Right to access — request a copy of the personal data we hold about you
• Right to correction — ask us to correct inaccurate or incomplete personal data
• Right to deletion — request that your personal data be deleted, subject to legal retention obligations
• Right to restrict processing — ask us to limit how we use your data in certain circumstances
• Right to data portability — request a structured, commonly used copy of your data
• Right to object — object to specific uses of your data, including marketing communications
• Right to withdraw consent — where processing is based on consent, you can withdraw it at any time without affecting prior use

To unsubscribe from promotional emails and PSL match-day SMS alerts, go to notification settings in your account or contact support directly. Transactional messages related to your PKR balance and account security cannot be opted out of while your account is active.

Megablock takes technical security seriously. Your data is protected by encryption at rest and in transit, access controls limiting which staff can view account data, and ongoing security monitoring. However, account security is a shared responsibility.

• Choose a strong, unique password for your Megablock account — do not reuse passwords from other services
• Enable two-factor authentication from your account security settings
• Log out of your account when using a shared device, a public Wi-Fi network or any device you do not fully control
• Do not share your login credentials with anyone for any reason
• Contact support immediately if you suspect your account has been accessed without your authorisation

Megablock will never ask for your password through any channel. Our support team can verify your identity through your registered email, mobile number and security questions — your password is never required. If someone claiming to be Megablock support asks for your password, do not provide it and report the contact to us immediately.

Megablock is strictly an adults-only platform. You must be at least 18 years of age to register an account or use any part of the platform. We do not knowingly collect personal data from anyone under the age of 18.

If we become aware that personal data has been submitted by or on behalf of a person under 18, we will immediately suspend the associated account, delete the data collected and withhold any associated balance pending further review. If you believe a minor has registered on the platform, please contact support immediately so we can address the situation promptly.

This Privacy Policy may be updated from time to time to reflect changes in our platform, services or data practices. When we make changes, the updated version will be published on this page with a revised "Last updated" date at the top.

For significant changes that materially affect how we use your personal data, we will make reasonable efforts to notify you via your registered email address before the changes take effect. For minor clarifications or wording updates, the page is simply updated without a separate notification.

If you have any questions, concerns or requests related to this Privacy Policy or the way Megablock handles your personal data, please get in touch with our support team. We take privacy enquiries seriously and will respond in plain Pakistan English without unnecessary delays.

• Email: [email protected] — include "Privacy" in the subject line for faster routing
• For data access or deletion requests, include your registered email address and account username
• For urgent security concerns such as suspected unauthorised account access, mark your message "Urgent: Account Security"
• Support is available seven days a week and aims to acknowledge privacy-related messages within 24 hours